Privacy Policy

Fresh Media FZ-LLC ("Fresh Media", "we", "us", "our") respects your privacy and is committed to protecting the personal data we collect through this website, www.freshmedia.ae (the "Website"). This Privacy Policy explains what information we collect, why we collect it, and how it is used, in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL").

1. Who We Are

Fresh Media FZ-LLC is a brand production agency based in Dubai Media City, Building 8, Office 214, Dubai, United Arab Emirates.

2. Information We Collect

We collect personal data in two ways:

• Information you provide directly — when you contact us via our website, email, or WhatsApp, we may collect your name, email address, phone number, company name, and the contents of your message or brief.
• Information collected automatically — we use Google Analytics (GA4) to understand how visitors use our Website. This collects non-identifying technical data such as your approximate location (city/country level), device and browser type, pages visited, and time spent on the site, via cookies and similar technologies.

3. Why We Collect It

We use the information we collect to:

• Respond to enquiries and provide quotes or information about our services
• Communicate with you about a project or request you have made
• Understand how our Website is used so we can improve it

We do not use your personal data for automated decision-making or profiling, and we do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your personal data on the basis of your consent (when you submit an enquiry to us) and our legitimate interest in operating and improving our Website and responding to business enquiries.

5. Data Sharing

We may share data with trusted service providers who support our operations, such as our website hosting provider and Google (for analytics), under confidentiality obligations. We do not share your personal data with any other third party except where required by UAE law or to protect our legal rights.

6. Cookies

Our Website uses cookies set by Google Analytics to measure site usage. You can disable cookies at any time through your browser settings; this will not affect your ability to use the Website, though some analytics features will not function.

7. Data Retention

We retain enquiry data for as long as necessary to respond to your request and maintain our business records, and analytics data for the retention period set by Google Analytics (typically up to 14 months).

8. Data Security

We take reasonable technical and organisational measures to protect personal data we hold against unauthorised access, loss, or misuse.

9. Your Rights

Under the PDPL, you have the right to access, correct, delete, or restrict the processing of your personal data, to object to processing, and to withdraw consent at any time. To exercise any of these rights, contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.